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Family Advisory Council at Erlanger (FACE)

Changing the future of healthcare for families at Children's Hospital


Call 423-778-5919 for more information

The Family Advisory Council at Erlanger (FACE) works to help improve the experience of patients and their families at Children’s Hospital at Erlanger. Our group consists of families with experience in our hospital who are motivated to help enhance the patient and family experience by providing feedback on Erlanger policy, programming, and decision making.

We bring information to our monthly meetings where we review and discuss opportunities to maintain and facilitate patient-centered care. FACE plays an important role in changing the future of healthcare for families at Children’s Hospital at Erlanger.

Parent mentors are trained, veteran, Children’s Hospital parents who are effective managers of their own child’s health care. They are part of the Family Advisory Council and participate in the Mentor Program. Parent mentors provide peer support, make suggestions for coping in a hospital setting, model effective partnering with the healthcare team, and offer suggestions for navigating the journey and parent’s role in their child’s care. Parent mentors are available to talk with families about topics like coordinating family life during hospitalization, working effectively with the healthcare team, bereavement (if needed), taking a child home, and normalizing life after discharge.

Family Advisory Council Wish List

Clothing closet needs (from 2T to adult large):

  • basic knits
  • bottoms (elastic waist)
  • underwear

Food needs:

  • non-perishable snacks
  • evening meals for Children’s Hospital families

Our Team

Family Members
Child Life
Medical Caregivers
UT College of Medicine Chattanooga pediatric interns and residents
Ronald McDonald House Charities Patient Coordinator

Commitment Expectation:

  • Complete FACE volunteer registration process
  • 1 – 2 year term of service
  • 2 hour monthly meeting

How you can help:

  • Complete a survey based on your family's experience at Erlanger
  • Submit the online application (below) to join FACE
  • Attend monthly meetings

FACE Membership Application

We are looking for more family members to join FACE. Join us today and start making a difference! For more information about joining our team, please email us at: FACE@erlanger.org

Name  *Home Phone Mobile Phone Address City State Zip Code Email List areas of Children's Hospital service(s) you've experienced: 

I am a Children's Hospital at Erlanger: 

FACE Volunteer Availability 

Are you able to make a commitment for monthly council meetings?  *Please share why you would like to be a part of the Family Advisory Council at Erlanger:  *